Question 1

What access do I get during the 100-day free trial, and what happens when it ends?

Accepted Answer

Platform access is tiered by plan. During the trial your access matches the plan your promo is attached to. When the trial ends, if you don't move onto a paid plan your subscription expires and you lose listing privileges.

Question 2

Will I be warned before my trial expires?

Accepted Answer

Yes. Trial and subscription expiry is monitored automatically - the system tracks end dates daily, sends reminders, and only restricts or downgrades an account once it has actually expired.

Question 3

What does PropMach cost after the trial?

Accepted Answer

A predictable, flat monthly subscription with no hidden fees. There are four tiers (all prices include VAT): Individual: R300 / month Starter: R999 / month Growth: R2,500 / month - most popular for established independent agents Pro: R3,500 / month - maximum features and support for high-performing teams See the pricing page for the latest rates and a full plan comparison.

Question 4

Is there a lock-in contract?

Accepted Answer

No long-term lock-in. Subscriptions run month-to-month - you can upgrade or downgrade at any time with 30 days' notice. Billing runs automatically on the 1st of each month.

Question 5

Is there a cap on listings or photos?

Accepted Answer

No. Every paid plan includes unlimited property listings and unlimited photo uploads. You're never penalised for listing more stock.

Question 6

How do the performance dashboards differ by plan?

Accepted Answer

Starter: Basic dashboard covering essential listing health and view counts. Growth & Pro: Advanced dashboard with high-fidelity listing analytics and lead-tracking metrics to measure your ROI.

Question 7

How are leads delivered, and are there per-lead costs?

Accepted Answer

Leads are free and not tied to your subscription fee. Starter and Growth receive instant lead notifications by email; Pro adds SMS for dual instant delivery so high-priority buyer enquiries are never missed.

Question 8

What support do I get?

Accepted Answer

Support scales with your plan: Starter & Growth: Standard digital and ticket-based support. Pro: Priority support with a guaranteed 4-hour response SLA and a dedicated account manager.

Question 9

What are Listing Boosts?

Accepted Answer

Boosts are pay-as-you-go add-ons that push an individual property to high-visibility positions on the portal. There are four formats: Featured Listing (7 days): Sits above normal results in the suburbs and areas you choose - select multiple at checkout. Premium Listing (7 days): The top spot across results, with cross-area promotion for maximum reach. Boosted Listing (30 days): Lifts the listing's ranking organically in standard results for a month - ideal for sustained exposure. Alert Listing (once-off): Broadcasts the listing to buyers whose saved search alerts match its criteria.

Question 10

What do boosts cost?

Accepted Answer

Transparent, pay-as-you-go pricing - a fraction of what legacy property portals charge for comparable visibility: Featured Listing (7 days): R136 Premium Listing (7 days): R136 Boosted Listing (30 days): from R410 Branding add-ons: custom agent logo (R95), top banner (R120), side banner (R85)

Question 11

Can property developers advertise off-plan stock?

Accepted Answer

Yes. Developers get a dedicated suite at a flat R4,500 / month covering four placements: Homepage banner ads to reach all visiting traffic. Search-results banners matched to specific geographic searches. Listing-page sidebar ads to target active buyers. Featured development profile landing pages with custom galleries, multi-floor-plan uploads, and built-in lead capture.

Question 12

Do I need my agency principal's approval to buy a boost?

Accepted Answer

No - individual agents keep full financial control. The built-in billing module lets you pay with your own Visa or Mastercard for instant checkout. The boost activates immediately and a tax invoice is emailed straight to you for expense reporting.

Question 13

How does the principal approval workflow work for agencies?

Accepted Answer

If your agency centralises marketing spend, choose 'Send for Approval' at checkout instead of paying directly: An authorisation email goes to the designated agency principal. The principal reviews the exact cost breakdown and listing in the dashboard. On approval, the central agency account is charged and the boost goes live instantly. The agent is emailed the decision, with a full audit trail preserved.

Question 14

Can I sync my existing website or CRM with PropMach?

Accepted Answer

Yes. PropMach has an automated API sync backend, so you don't have to duplicate uploads across platforms.

Question 15

What are the setup and maintenance costs for API sync?

Accepted Answer

Agency API integration: R1,500 once-off per agency, including API credentials, developer docs, and hands-on onboarding from our technical team. Individual agent API integration: R750 once-off for an independent agent's web presence. Maintenance: included free for the first 12 months; a modest, predictable annual support fee applies thereafter.

Question 16

Do you syndicate listings to other portals?

Accepted Answer

PropMach runs its own independent listing database. Listings you publish appear on PropMach and are not currently syndicated to, or fed from, external property portals or government databases.

Question 17

How are new users vetted at sign-up?

Accepted Answer

Email verification is required for everyone. Property seekers can self-register, but elevated roles - agents, agencies, landlords and developers - must complete a formal application with document uploads (ID, company registration, or proof of ownership) and, for agents, a PPRA/FFC number. An admin manually reviews and approves each one.

Question 18

How do you make sure listings are authentic?

Accepted Answer

Every agent and agency is vetted for active compliance, and we can request proof of mandate for any listing that looks questionable - so buyers and tenants only ever deal with verified professionals.

Question 19

Can an agent sign up without a PPRA or FFC number?

Accepted Answer

No. A valid Property Practitioners Regulatory Authority (PPRA) registration or Fidelity Fund Certificate (FFC) number is required during sign-up - compliance is non-negotiable.

Question 20

Do my listings go live immediately once my account is approved?

Accepted Answer

No. To prevent fraud and keep data quality high, each listing is moderated separately - held in a 'Pending review' state until an admin moves it to 'Active' and it goes public.

Frequently
asked questions

Subscription & pricing

Features & support

Listing boosts & advertising

Billing & approvals

Website & CRM integration

Compliance & verification

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Frequentlyasked questions